We offer the convenience of 24/7 scheduling through online booking. Use the button below to schedule your next appointment with the stylist of your choice. If you prefer to have our receptionist schedule for you, or if you have any questions, please give us a call.
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Refund Policy (Products)
We understand that issues arise and we believe in being fair. Therefore, we make note of but do not charge for one cancellation that occurs under 24 hours notice of your appointment. However, if within one calendar year another cancellation occurs under 24 hours notice, we will charge 50% of the amount of the scheduled appointment(s). Please call the salon if you can not keep your online booked appointment, you can not cancel already scheduled online appointments.
We feel that our service providers and the demand of their time should be respected. In the event of a no show, we will charge the guest 100% of the amount of the scheduled appointment(s).
Here at Duo Tones Salon Company we take pride in, stand by, and guarantee our work. If you are unsatisfied, we would like you to consult and communicate with your service provider and together come up with a solution. The Duo Tones Salon Company management team and salon owner are also happy to help provide other alternatives. Guest redos will only be honored if Duo Tones Salon Company has been contacted within 7 days of the original service and if you have not seen another salon in between your service.
If you are unsatisfied with a product purchased at Duo Tones Salon Company and have clearly used less than 25% of the product, you can receive a refund within 30 days of the original purchase, with a receipt showing it was bought from our company. Management will appropriately evaluate and make the final decision on any product return.
If you are unsatisfied with the result of a service and have consulted with and received a redo and are still unhappy, Duo Tones Salon Company owner will use reasonable and fair judgement on any decision to refund a guest.
Refund Policy (Services)
Ask us about our Loyalty Program next time you visit us.
DUO TONES SALON COMPANY POLICIES